Refund and Cancellation Policy
Clear terms for subscriptions, cancellations, and refunds
Last updated: 30 October 2025
TL;DR, Key Points
- ✓Cancel anytime: No contracts or cancellation fees. Your account remains active until the end of your billing period.
- ✓Billing transparency: Monthly or annual billing in advance. Secure payment processing via Lemon Squeezy.
- •Refund policy: Subscription fees are generally non-refundable. Refunds may be available as required by consumer protection law in your jurisdiction.
- ✓Self-hosted option: Open-source version is completely free with no subscription fees (this policy doesn't apply to self-hosted).
Overview
This Refund & Cancellation Policy applies to SolidInvoice's hosted SaaS subscription plans. By subscribing to the Service, you agree to the terms outlined below. This policy does not apply to self-hosted installations, as those are distributed under an open-source license and do not involve any subscription fees paid to us.
This policy applies to:
- Cloud Subscriptions: Hosted SaaS plans from $19/month
- Not Self-Hosted: Open-source downloads are free (no billing, no refunds needed)
Subscription Billing
Subscription fees are billed in advance on a recurring basis (e.g., monthly or annually), depending on your selected plan. Billing and payment processing are handled by Lemon Squeezy. We do not store or process credit card details; all payment information is handled securely by our payment processor.
Secure Payment Processing
We use Lemon Squeezy for payment processing. Your credit card details are never stored on our servers. All transactions are encrypted and PCI-compliant.
Cancellation
You may cancel your subscription at any time through your account or billing settings. Cancellation takes effect at the end of the current billing period. You will retain full access to your account until the billing period expires. Following expiration, your account may be downgraded, suspended, or converted to read-only mode depending on our service offering at that time.
How Cancellation Works:
- • Cancel anytime from your account settings
- • No cancellation fees or penalties
- • Full access until the end of your billing period
- • Account downgraded or suspended after period expires
Refunds
All subscription fees are non-refundable, including in situations where:
- •You decide to stop using the Service before the end of your billing cycle.
- •You fail to cancel your subscription before your renewal date.
- •You experience downtime or issues attributable to external providers, network conditions, or self-hosted misconfigurations.
Refunds may only be issued if required by applicable consumer protection law in your jurisdiction.
Consumer Protection Rights
This policy does not affect your legal rights under consumer protection laws in your jurisdiction. If local law requires refunds in certain circumstances, those rights remain in effect.
Free Trials and Promotional Offers
If we offer a free trial, subscription fees will begin automatically at the end of the trial period unless cancelled beforehand. If discounted or promotional pricing is offered, renewal will occur at the standard price unless otherwise stated.
Free Trial Reminder
Cancel before your trial ends to avoid being charged. You'll receive email reminders before your trial expires.
Account Data After Cancellation
After cancellation, you may request a data export within a reasonable timeframe. We may permanently delete data after a retention period as described in our Privacy Policy. Once deleted, data cannot be recovered.
Your Data, Your Control
Export all your invoices, clients, and data before cancelling. Data exports are available in standard formats (JSON, CSV) for easy migration.
Self-Hosted Installations
Self-hosted users are responsible for their own infrastructure, backups, data access, and security. This Refund & Cancellation Policy does not apply to self-hosted deployments as no SaaS billing occurs for those environments.
Want Complete Control?
Self-host SolidInvoice for free with our open-source version. No subscriptions, no billing, complete ownership of your data.
Download Self-Hosted Version →Changes to This Policy
We may update this policy from time to time. The "Last Updated" date will reflect the latest version. Continued use of the Service indicates acceptance of changes.
Contact
If you have questions regarding this Refund & Cancellation Policy, contact us here.
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